Only items purchased directly from silva-canada.com can be returned or exchanged.
All returns and exchanges will be subject to a $15 handling fee and MUST be accompanied by and Return Authorization number clearly visible on the outside of the packaging. Packages without an RA# will not be accepted.
Please contact customer service with your order number to obtain an RA#. TEL: 1-877-922-5462 FAX: (403) 562-2007 EMAIL: firstname.lastname@example.org
All shipping charges on returns and exchanges are the responsibility of the purchaser, COD packages will not be accepted.
Full priced merchandise is returnable on any grounds within twenty (20) business days, for refund on the value of the products so long as the product, box and tags are in absolutely brand new, never used outside, re-sellable condition. This does not apply to sale items.
Sale or clearance items are final sale and do not qualify for a return or exchange.
Products in used condition, or with missing/damaged packaging or tags will not qualify for a refund or credit. Do not send your purchase back to the manufacturer. SILVA is not responsible for returning items lost in transit
SILVA only handles warranty on products purchased directly from www.silva-canada.com. All products purchased from another retailer, online or walk in, MUST be pursued at the original place of purchase.
SILVA Warranty Policy
All warranty claims are subject to review by our warranty department, reasonably priced repairs by a professional may be considered. Do not send your purchase back to the manufacturer. SILVA is not responsible for returning items lost in transit.